Curry’s
PC World and Know How between them offer awful customer service. This is what
happened to me.
My
old oven having packed in, I ordered a new oven on 10 December 2015 from Curry’s
PC World in plenty of time for Christmas and New Year.
My
money went out of my account on the same day and I received a confirmation
email that informed me my oven would arrive on Tuesday 15 December 2015 between 7 and 7 (outlined in red on the screenshot).
 |
| Curry's confirmation email. Highlighted in red is the delivery date of my oven. |
Great, I thought. Just in time for
Christmas and New Year. I can now invite my family and friends round!
I
waited all day and my oven did not turn up.
I tried to contact Curry’s/PC
World via their phone numbers, 0344 5611234 and 0344 5610000, but the options
did not enable me to speak to a person.
Surprise,
surprise!
Instead, I had to go through the automated
message rigmarole that requested a 10 digit number beginning with 74 or a 6
digit number. I wasn’t supplied with either.
Surprise, surprise!
I emailed Curry’s/PC
World instead, hoping to get a human response.
 |
| My email to Curry's |
My email got no
reply.
Surprise, surprise!
But then, on 16
December 2015, I got a confusing email informing me my order was prepared for delivery.
No reference to my email.
 |
| Curry;s confusing email |
Errr, what?
Again, I was not
supplied with a reference number to investigate what Curry’s/PC World were on
about.
Then on 17 December 2015, I was telephoned by Curry’s
PC/World to be told that there had been a cockup about my order. My oven will
not arrive until January 17 2016.
Is this a joke?
The ‘man’ then blithely supplied me with the 10 digit
reference number I should have been given from the start. This number is used
to track my order via KnowHow.com
What good is that number now? I
will have to cancel all my Christmas and New Year Arrangements.
Disappointed, I asked for
compensation for my ruined holiday period and for waiting in all day for a
non-delivery when I could have been spending my day Christmas shopping.
All the man did was offer a paltry
10% compensation which I told him I thought insufficient.
I asked for his name so that I
could begin complaints procedures and (this is exactly how it happened) the
line crackled and went dead.
How
strange that the line went dead at the precise moment he was going to give me
his name. Hmmm.
I wrote a letter of complaint to
Curry’s/PC World on 21 December 2015 outlining all these issues. This is the response that I got, which didn't arrive until January 13 2016.
 |
| Curry's letter |
As the screenshot shows, they have
failed to address any of my concerns, only in keeping me in the
dark about what will been done about the poor customer service, which will be dealt with 'in house.'
I wrote back, expressing my dissatisfaction
with this response, particularly about the...
Curry’s
PC world’s Shoddy Verbal Agreement
The ‘man-with-no-name’ used a little loophole to get the customer to agree to a measly compensation for their
mistakes. Curry’s/PC World can then fob off the customer with the excuse they
cannot raise the refund because of the ‘verbal agreement.’ The caught-off-guard, the elderly
and the vulnerable will certainly be suckered.
In the meantime,
No
response.
Hmmm
I wrote again on 13 March 2016.
It is now 2 May 2016.
Still
no response.
Hmmm.
By
the way, I still haven’t received any compensation whatsoever.
Well done. Curry’s PC World and
KnowHow.com, you have earned yourself a post on my blog, open to be read by
anyone thinking of using your inadequate services.
